Hold the minus button on the front of your V6 box down for 10 seconds. on 30-09-2020 17:56. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. PC can find WiFi signal, but then shows No Internet. 0) is showing a red light. In order to have this rectified, we'd need to. Blue flashing light for 2 days now. My pictures constantly pixelates on certain and recorded channels too. Full Playlist Here: think this just about says it all. 2. Virgin Media Forums Agent Carley 0 Kudos Reply. If the light on your Virgin Media Hub is red, it means that there is a problem with the connection between the hub and the network. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. This means that the Hub is probably switched off, or the wall plug is, or both. The internet seem about normal. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. Virgin Media has gone down on Tuesday morning - leaving web users furious. Virgin Media Router Lights Explained Virgin Media routers are equipped with a range of lights that indicate their status and the status of the network connection. Checking the Indicator Lights. The hub is not in sunlight or near a radiator, it is sitting on a solid shelf and 20cm clear of nearest object. Please look out for the purple envelope in the top right of your screen. Accordingly, the Virgin media hub 4 offers a great range of features and options. This simple. Solid Red – Internet connectivity issue. Hi, My router has a constant red light. Please report back with the result. Reboot your Virgin Media Hub and ensure it is powered off for at least 30 seconds. Flashing Green – Booting up. My Hub 3 remains with a solid red light even after rebooting, moving the location, leaving it off to. Make sure all the cable are secure on the hub or splitter. May 13, 2023 by Jim Johnson Having issues with your Virgin Media internet and can’t tell what those blinking router lights mean? This guide will explain what each light on your. Tudor. When the connection lights stop flashing your Boosters are paired. Understanding what each of these lights mean can help you diagnose and troubleshoot network issues. Get the Hub ready by connecting the wires. Didn’t even know the reset button was there. Now, navigate to the Advanced Settings, then click on Wireless. you need an engineer to sort it from virgin. Middle – Ready (green/blue). Have tried resetting the hub but issue persists. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Go to the Network & Internet settings of your device. on 13-06-2023 11:34. The light on the remote should flash green twice. Contact us. 0800 953 9500. Had my Internet completely drop. What colour light is hub 3 supposed to be as mine is a constant amber. . If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Check that all the cables connect firmly into the TV box and your TV. These light indicates whether the Super Hub 2 is able to make a wireless connection. Hi, My virgin WiFi Hub 3. If you’re seeing strange lights. on 05-04-2023 07:59. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. The device should now have stopped searching for WPS, meaning that. Thank you. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. To reset: press the button and hold it for more than ten seconds. on 16-02-2023 20:29. Didn’t even know the reset button was there. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . It’s not service affecting. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Hi my virgin. Community Natter. on 05-07-2023 11:06. Try a pinhole reset using the hole on the back of the hub (which. The Power light indicates whether the router is powered on. Mumfordd04. On the hubs 4 and 5 a red light means there’s an issue with the cable connections. It has done for over a couple of hours now. Fix 1 – Restart Virgin Hub. Networking and WiFi. Despite service status saying there where no issues in the area, a couple of neighbours had simil. Any attempt to reset or hard reset it have failed and. When your Virgin Media router lights are flashing green it means the router is updating its firmware. Tuning in In response to Carley_S. Normal working, anything between white to yellow to orange. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Check out the envelope in the top right hand corner, for a private message from me. I have checked the service status in my area and it says no issues. The red light indicates that there’s no connection to Virgin’s network. I have tried to reset it, pressing the tv button with the rewind button. It blinks white when the router establishes a connection. 0 Hub is. Options. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. In normal mode, my tv, which is hard wired to the router via Ethernet works fine but occasionally but anything connected wirelessly i. And with our 500GB TiVo box you can record around 250 hours of standard TV or around 50 hours of HD TV. As per the advice from @nodrogd, this will need to be replaced. speeds explained. Turn the black power switch into the off position. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Options. 0 Kudos. Red light on a Virgin Media Hub 4 The red light indicates that there’s no connection to Virgin’s network. 1, sign on and put it into modem mode. intermittent. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. We would like to show you a description here but the site won’t allow us. If the Hub is working okay, just leave it. Wait at least a full minute for the router to reboot. I have turned the router off and on still same issue. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. What the lights on the modem mean. Have followed the instructions to the letter on set up and it is not working. As you connect the power supply to the wall and to the Hub, make sure that it is tightly connected. Virgin Media logo, on the Super Hub 2 it says WPS and on the From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. Re: Red light. Finding out how to setup your Hitron router with our help and advice. When you say "all the lights on the front", the V6 only has one or two, depending on your interpretation. Options. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 7 Repeat the process to pair your other Boosters. Checks you can do. They change to white when the connection is re-established. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. Go to solution. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. Options. The hub flashing red light. on 06-12-2022 20:53. Router has a solid red light on. and tells you of more local issues down to street cab/ postcode level. The white power light will come on and the arrows will be flashing amber or red. Select your Virgin Wi-Fi network from the list of available networks. Modem mode = Magenta, which can appear red. I have: - turned it on and off at the wall. It used to be solid white, but now it's mostly solid orange and sometimes it turns solid red, then it can becomes white for a while and so on. The light should turn solid for a moment when you first switch on the WiFi Pod (white). on 07-02-2023 12:44. I have checked all connections and rebooted several times but still the same. 0 has got a constant orange light and our internet is working intermittently. Clear. The “Ready” light: This should be on 24/7. Options. Mumfordd04. media hub is showing an orange front light instead instead of the usual white one. So my virgin hub has been working fine for ages but all of a sudden a few days ago the light bar went red instead of white. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. I have subsequently tried rebooting it and also resetting it. I don't really care that the light is orange, what I do care about is VERY poor WiFi. What the lights on the modem mean. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. The Virgin Media Hub is a router offered as part of the company’s Gig1 broadband package. I have contacted customer support who assured me that 'everything looked fine from their end' but everything is NOT fine. These Hubs are equipped with LED lights. Options. • Switch the hub back on at the power. This could be due to a problem with the router, or with the broadband connection. If the light is red, it means there is an issue with your internet connection. Best done from a wired connection. Hub 3 solid red light. Meanwhile the Wi-Fi drops out the same amount of times. Ive unplugged the hub but its still happening. Green flashing is a firmware update in progress. Select the network you wish to connect to and enter the Wi-Fi password if prompted. No matter what I do the original pod won’t connect to the hub wirelessly. Turn your hub around so you can see where the cables connect into it. I am so sorry to hear you are affected by a red light on your hub. 0. My hub 3 seems to have the two green lights maybe 5-6 times a day. The Virgin Media Hub 3 is a wireless router that is used in many homes and businesses for internet access. Options. If there is an issue with your Virgin Media account, you might see a red light. A guide to the lights, reading from top to bottom, can be found below. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Modem mode = Magenta, which can appear red. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. If nothing shows on there, try calling it in as a fault (free on 150 VM line. Thanks for that. 4. Green Light. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it indicated that the router was overheating. What do the lights on the front of My Virgin Media Hub mean? The lights on the front of your Virgin Media Hub tell you what's on and connected. It has been working great before, and nothing in the house has changed recently. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. Broadband speed boost: Virgin Media broadband speed boost to the next available level (if you don’t already have the fastest speeds in your area) Double data: Double data on. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. Luckily everything is currently working. In the Wi-Fi settings, you will be able to see both 2. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. 1. Stay safe online. About 9. Why is my Virgin Media light orange? There is a light on the Hub 3. Good morning, My Hub 3 is showing a solid red light, is VERY warm to the touch, the TV glitches occasionally and the Wi-Fi is lost randomly on differing devices. I've touched the hub and it seems a. Checking the Indicator Lights. Options. Choose an option below to help you make the most of your new service. The Ethernet port speeds are very good, with up to 1 Gbps of download speed and 200 Mbps of upload speed. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Connect the Hub’s power cable with the blue tab. At the moment, broadband is working OK, but I wonder if this might mean. . It should then pulse slowly as it connects to your Hub. To reboot: press the button and hold it for less than five seconds. Hi, The light at the bottom of my Hub 3 has been changing colour during the past week or so. I have read that a replacement is needed but can't get hold of an actual person to speak to 😑. . If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Now, navigate to the Advanced Settings, then click on Wireless. As a customer of this service, you may be entitled to a credit refund. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection Methods for your Virgin Media Hub 5 Virgin Media Support What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub 2. I've popped you over a private message (purple envelope, right hand corner) to get a few more details so I can arrange an engineer. The router is hot. Options. Don’t plug the power cable into a plug socket yet. Wifi: Indicates the wifi is on and working. I don't work for Virgin Media. • Turn the power switch off on the back of the Hub. This worked! Thank you. SpeedHi. I checked my router and it has a flashing blue light. Green Light. The information below shows current status of this Hub 5. The router restarts, using your existing settings. The cheap LEDs colour ages. We would like to show you a description here but the site won’t allow us. The Virgin Media Hub 3 is a wireless router that is used in many homes and businesses for internet access. Call equipment activation on 0800 953 9500. on 26-09-2023 17:25. It does its usual light cycle, then it does a few blinks of a bright blue light. We would like to show you a description here but the site won’t allow us. One thing to check is make sure the box is set to fast start or active start. on 22-09-2023 23:20. Flashing White – Booting/Connecting. The Virgin Media Hub 3 is their most popular router, powering millions of homes and businesses around the country. It’s like a. not sure if it’s in the right place. 1 ACCEPTED SOLUTION. It will have no bearing on any other problems, you need to look elsewhere. If the light on your Virgin Media Hub is red, it means that there is a problem with the connection between the hub and the network. Hazzle16. I have had a solid red light on my hub for over a week. Here's what each one means. A router’s light configuration is. Options. Try a pinhole reset using the hole on the back of the hub (which. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. These lights are: Power: This light will be solid white when the router is powered on. To disable WPS, open the router’s settings on your web browser (192. I have not had any impact on my internet speed, even when the light was red, everything seemed normal. Hi mayshane189. It is in an airy space; I've reset; I've rebooted and turned off for 10 minutes. these are from yesterday and today. I am sorry to hear that. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . However, the ethernet and wi-fi connections are still working as normal. I've just rung up trying to renew my contract which expires next month. . If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. My box’s starting button has been constantly flashing white and red. Hub 5 Plugged In - No Lights. The other green lights will turn come back on (I. 0. Are there any tests that forum staff can run to check whether the router is working correctly. On Hub 3 a flashing green Wi-fi icon could mean the router is trying to connect over WPS. If the TV box feels hot, let it cool down completely, and remove anything that’s placed on top of the. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Options. 0. Options. 4 Ghz and 5ghz Virgin networks. Provide 10 minutes for it to do any required updates. No lights are on. If the Virgin Media button is glowing a purple colour, it means that your Super Hub is in Modem Mode. It used to intermittently change between white and orange but now it stays orange all the time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. on 11-06-2023 18:32. e phones and ring door bell, I have issues with keeping a stable. It has been flashing for days. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. on 16-10-2022 14:35. It has three LED lights on the front that indicate the current status of the connection. We'll need to look at replacing the hub. it's possible that your's still needs activating. No downtime reported in our area either. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. As per installation guide it should be a solid white light, however, it is continously showing an orange light. If the Hub is working okay, just leave it. Make sure the WPS Push button setting is enabled, as shown here. Simply test your broadband service, and if we find an issue we can help with a fix online. A red light means there is an issue with your connections even though the Hub is on. before with wired i was getting about 20-24 ping. Regards, Daniel. Ganzino. Thank you for your post and welcome to our community. Installing . But in most cases, a green light will mean something else depending on which light is green. Good morning, My virgin WiFi Hub 3. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Claim up to three (if needed) with our WiFi guarantee. I called the VM helpline and I got an engineer appointment for 4th of September. Try our TV troubleshooting tool now. As you connect the power supply to the wall and the Virgin Media. Do this now if needed, as it's a £25 fee if done later. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Tudor. If the Base light is red, the hub may be overheating, and if the Power light is green, it’s a sign of a loose connection in the network. Not applicable. Those green lights on the Hub indicate it had lost its connection. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. If you spot any issues, try our Troubleshooting tips on page 10. 2) Then also try the “free & automated” Service Status number - 0800. If it's ambient, sounds like the hub may have died. and tells you of more local issues down to street cab/ postcode level. Persistent green lights. My old Tivo box was faulty so I got a new V6. 0 is constantly showing orange light. Red light on Hub 3. Virgin Media Hub 5 Light Status Overview. Flashing Red – Telephone connection issue. It hasn't been moved since i've had it (several years. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. and the orange light is still on. Options. Note: the red light on the Virgin Media Hub 4 has a. I don't work for Virgin. Our hub 3 router is displaying a constant orange light and is randomly disconnecting devices from the internet even thought they have a strong WiFi connection. Most hubs are pre-activated. Check it's plugged in. 28-04-2023 08:31 - edited 28-04-2023 08:33. Won't connect. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). If it’s blinking blue or green, all’s well; if it’s. This article will explain how to go about claiming a refund and what to do if there is an issue with your refund. on 16-06-2023 11:32. not sure if this is normal or not. My router has a permanent red light, i have gone through all the steps to clear it but its still there. One of the most common. Options. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Back a step. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. Joining in. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. I'm sorry to hear about the issues with the red light on the hub. Options. It isn’t acceptable to have a malfunction of the multi-colour LEDs because the red light is an indicator of overheating. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. The CPU (Intel Puma 6) controls the LEDs (not shown on the diagram) and thus the red LED. Check in 2 places. What does it mean when the Virgin Media box is orange? There is a light to the left of the Virgin Media logo that shows you don’t have full network connection. Tried reseting multiple times but that didn't work. The orange (amber) is just the LED showing it's age, they do tend to change colour, the same with the lights on the hub 3. On us. level 1. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. 1 ACCEPTED SOLUTION. It means there is an issue with your connections even though the Virgin Hub 4 is on. 0. Power Light: This light will be blue when the box is switched on.